Delivery informations

All BARTOART products are handmade studio products prepared, packed, and shipped
directly from our artisan studio in Malta.

We currently deliver to Malta and Gozo, selected
European Union (EU) countries, the
United Kingdom (UK), and Australia.

All shipping prices are shown in EUR (€).

Delivery times are estimates and may vary during studio holidays, public
holidays, busy periods, customs processing, or postal delays. The most accurate
delivery estimate is shown on the product page and again before checkout.

1) Order preparation

Orders are usually prepared within 1–2 business days before
being handed over for delivery.

If BARTOART Studio is on holiday or delivery capacity is limited, the website
will clearly show the updated estimated delivery or collection time before you
place your order.

2) Malta address delivery

• Delivery area: Malta and Gozo postal addresses
• Shipping method: MaltaPost
• Cost: Free
• Estimated delivery time: 1–3 business days

Please make sure that you provide your correct postal address, including your
name, building name or number, floor and flat number where applicable, street
name, town, postal code, and country.

3) Accommodation Delivery — Malta & Gozo

For selected accommodation partners in Malta and Gozo, you may choose
Accommodation Delivery at checkout.

Your order will be prepared by BARTOART Studio and delivered by local courier
or local delivery to the selected accommodation reception or guest collection
point.

• Delivery area: selected accommodation partners in Malta and Gozo
• Delivery point: accommodation reception or guest collection point
• Cost: Free
• Collection time: shown before checkout

Before checkout, the website shows the exact estimated reception collection
date and time. You will also be asked to enter your accommodation checkout date
and checkout time, so we can confirm that the order can be made available for
collection before you leave.

After the confirmed collection time, it is your responsibility to ask the
accommodation reception for your BARTOART package using your name, room number,
or order details.

The accommodation partner is a collection point only. The accommodation partner
does not sell BARTOART products, does not handle payments, and does not handle
returns, refunds, or customer service.

If you select the wrong accommodation or provide incorrect guest details, the
original confirmed collection time no longer applies because the package must
first be recovered before any further delivery can be arranged. Please see our
Return Policy
for how incorrect accommodation details and uncollected packages are handled.

4) Selected EU countries

We currently ship to the following selected EU countries:

• Netherlands
• Belgium
• Bulgaria
• Croatia
• Czech Republic
• Denmark
• Estonia
• Greece
• Hungary
• Italy
• Latvia
• Lithuania
• Luxembourg
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• Cyprus

• Shipping method: local postal service or delivery partner
• Cost: €10
• Estimated delivery time: 5–10 business days

If your country is not listed at checkout, we are not currently able to ship
handmade BARTOART products there.

5) United Kingdom

• Shipping method: local postal service or delivery partner
• Cost: €10
• Estimated delivery time: 7–14 business days

Orders shipped to the United Kingdom may be subject to customs processing.
Any import charges, duties, or local handling fees that may apply are the
responsibility of the customer, unless already collected at checkout.

6) Australia

• Shipping method: international postal service or delivery partner
• Cost: €12
• Estimated delivery time: 10–20 business days

Orders shipped to Australia may be subject to customs or biosecurity processing.
Delivery to remote areas may take longer than the estimated delivery time.

Any import charges, duties, taxes, or local handling fees that may apply are the
responsibility of the customer, unless already collected at checkout.

7) Packaging

All products are packed by hand in secure, protective packaging suitable for
the item type.

Copper Etching Prints are packed carefully to protect the paper, print surface,
certificate, and edition details during delivery.

Jewellery is packed securely to protect the item during international transport.

8) Tracking and delivery updates

Where tracking is available, you will receive the tracking information by email
after dispatch.

For Accommodation Delivery, the website and your order confirmation show the
estimated reception collection date and time.

9) Delays

Delivery estimates are provided in good faith. Postal delays, courier delays,
public holidays, weather, customs checks, biosecurity checks, and other
circumstances outside our control may affect delivery times.

If there is a studio holiday or known delay, this will be shown clearly before
checkout wherever possible.

10) Damaged packages

If your package arrives damaged, please contact us as soon as possible at
info@bartoart.com with your order number
and clear photos of the packaging and item.

For full details about damaged items, returns, cancellations, Accommodation
Delivery issues, and refunds, please read our
Return Policy.

Contact

Email: info@bartoart.com