DELIVERY INFORMATION

Our cactus jewellery can be ordered from any EU countries. To Maltese addresses we offer FREE DELIVERY. Even if you are not a permanent resident on Malta, only visiting the country, you can safely order from us!

If you are a Tourist Visiting Malta

If you visit Malta as a tourist or stay here only for a short period of time, you can safely and easily order our products through our website to your accomodation address.

• In case your accomodation is in the main island, Malta

  • We offer FREE DELIVERY to Malta.
  • Delivery time to any Maltese addresses is 2-3 business days.
  •  To tourist accommodations in the main island MALTA we deliver by MaltaPost’s services.
  • We can accept orders only to premises where there is a daily reception service.
  • Please inform the reception service that you are waiting for a mail delivery, and ask them to collect and sign it for you when it arrives.
  • Please make sure that you get the correct postal address from the management of the premises (your name, hotel name/building name/number, floor number if there is any, flat/room number, street name, town name, postal code)
  • When placing your order on our website, at the checkout please make sure you choose „Free delivery to MALTA” option.
  • Payment: you can pay through PayPal or Credit Card at checkout when placing your order on our website.

Or, in case you feel it’s too ’risky’ to ask your order to be delivered to your accommodation for any reason, for example you stay only for very short period, then you can safely order to any European address, for a shipping cost of only €3.80.

• In case your accomodation is in the smaller island, Gozo

  • We offer FREE DELIVERY to Gozo.
  • Delivery time to any Gozo addresses is 1-2 days. To Gozo we can deliver even on weekends and public holidays.
  • To Gozo addresses we do personal delivery, at an agreed time and place.
  • Delivery times in Gozo: evening hours, usually between 5pm and 9pm.
  • When placing your order on our website, at the checkout please make sure you choose „Free delivery to Gozo” option.
  • Payment: in case of Gozo delivery, you can either pay on our website through PayPal or Credit Card at checkout when placing your order, or you can choose Cash payment at the checkout. In this case you will pay in cash at delivery.

Delivery to permanent residents in any EU countries

• Delivery to Malta

  • We offer FREE DELIVERY to Malta.
  • Delivery time to any Maltese addresses is 2-3 business days.
  • To addresses in the main island MALTA we deliver by MaltaPost’s services.
  • Please make sure that you use the correct postal address (your name, building name/number, floor number if there is any, flat/room number if there is any, street name, town name, postal code, country name)
  • When placing your order on our website, at the checkout please make sure you choose „Free delivery to MALTA” option.
  • Payment: you can pay through PayPal or Credit Card at checkout when placing your order on our website.

• Delivery to Gozo

  • We offer FREE DELIVERY to Gozo.
  • Delivery time to any Gozo addresses is 1-2 days. To Gozo we can deliver even on weekends and public holidays.
  • To Gozo addresses we do personal delivery, at an agreed time and place.
  • Delivery times in Gozo: evening hours, usually between 5pm and 9pm.
  • When placing your order on our website, at the checkout please make sure you choose „Free delivery to Gozo” option.
  • Payment: in case of Gozo delivery, you can either pay on our website through PayPal or Credit Card at the checkout when placing your order, or you can choose Cash payment at the checkout. In this case you will pay in cash at delivery.

• Delivery to other EU countries

  • We offer delivery of our cactus jewellery in the EU, meaning the following countries:
    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
  • Cost of shipping to EU countries: €3.80
  • Please make sure you put the correct shipping address when placing your order.
  • Delivery time to EU countries is 3-15 business days.
  • Payment: you can pay through PayPal or Credit Card at checkout when placing your order on our website.

General information about orders

  • All orders are processed and dispatched within 2 working days.
  • After placing your order you will get a notification email to the given email address.
  • All orders are sent as 'MaltaPost Registered Mail'. We can present the registration number if requested.
  • All parcels are dispatched from Gozo, Malta.

Please note that order processing time and delivery time can be longer during busy periods, like before/during national and public holidays.

In case a parcel is returned by MaltaPost because the given address was incorrect or invalid, or because you do not pick it up from your post office within due time, you will be charged for any further delivery attempt of €2.50/delivery/item in case of Maltese address, and of €6.20/delivery/item in case of other EU countries.

Lace of the Fields - Cactus Creations by bartoart

COVID-19 notes

Please also note that because of the current situation caused by COVID-19 affects delivery services in all European countries. Mail deliveries carried out by post offices and couriers take 3-15 business days longer than usual. Please calculate with this extra delivery time when placing an order.

Payment

We accept payments through PayPal or Credit Card. In case of Credit Card payment, the safety of transaction is guaranteed by Braintree’s payment system.

All orders will be charged in Euros (€).

In case of personal collection, you can choose from the following payment options:

  • pay through PayPal or Credit card on our website when placing your order
  • pay with cash in person when collecting your order (in Gozo only)

Returns

Please read our Return Policy.